Our Services
End-to-end observability consultancy and digital platform building. Select a service area below to learn more.
Monitoring & Alerting
Stay ahead of incidents with proactive monitoring
We design and implement comprehensive monitoring solutions that give you real-time visibility into your infrastructure and applications. Our approach ensures you're alerted to issues before they impact your users.
Key Benefits
- Reduced MTTR with intelligent alert routing
- Custom alerting rules tailored to your SLOs
- On-call management and escalation policies
- Synthetic monitoring and health checks
Tools & Technologies
DatadogGrafanaPagerDutyPrometheusNew RelicOpsGenie
Frequently asked questions
Common questions about working with JCMI Digital on observability and platform engagements.
- What is observability and how is it different from monitoring?
- Monitoring tells you when something is wrong; observability tells you why. We design observability practices that combine metrics, logs, and traces so your teams can debug unknown failure modes — not just the ones you predicted.
- Which observability platforms do you work with?
- We are platform-agnostic and have implemented solutions on Datadog, Grafana, Prometheus, New Relic, Dynatrace, Splunk, the ELK stack, Honeycomb, and OpenTelemetry-based open-source stacks. We help you pick the right tool for your scale, budget, and team.
- Do you only do consultancy, or can you build platforms too?
- Both. Alongside our observability consultancy, we build high-performance websites and digital platforms using modern stacks like React, TypeScript, and Node.js — with monitoring and tracing built in from day one.
- How do you engage with clients?
- Most engagements start with a short discovery call to understand your stack, pain points, and goals. From there we typically run a fixed-scope assessment followed by an implementation phase, with options for ongoing support or retained advisory work.
- Where is JCMI Digital based and who do you work with?
- JCMI Digital Ltd is a UK-registered company working with organisations across the UK, EU, and remotely worldwide — from scale-ups to enterprise engineering teams.